Return Policy

You have 15 days from the date you receive your item to request a return. After this period, we cannot accept returns.

Your item must be:

• In the same condition you received it
• Unworn or unused
• With all original tags attached
• In its original packaging

Contact us at hellothemoonartstudio@gmail.com before sending anything back. Items sent without prior approval will not be accepted.

For non-defective items, customers are responsible for return shipping costs. We cover return shipping only for defective or incorrect items.

We don't offer direct exchanges. To get a different item:

1. Return your current item following our return process
2. Once the return is accepted, place a new order for the item you want

Inspect your order immediately upon delivery. If you receive a defective, damaged, or incorrect item, contact us right away at hellothemoonartstudio@gmail.com so we can resolve the issue.

No, we cover all return shipping costs for items that arrive defective, damaged, or incorrect.

• Custom products (special orders or personalized items)
• Sale items
• Gift cards

Custom and personalized items cannot be returned unless they arrive defective or damaged. Please contact us at hellothemoonartstudio@gmail.com if you have concerns about a custom order.

We'll email you once we receive and inspect your returned item to let you know whether your refund has been approved.

We'll email you once we receive and inspect your returned item to let you know whether your refund has been approved.

Approved refunds are automatically processed to your original payment method (the same card or account you used to purchase).

Once approved, refunds are processed immediately on our end. However, it may take additional time for your bank or credit card company to post the refund to your account.