Store Policy
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Do I have to create an account to make a purchase?
You don't need any registration or account creation to browse through our store. However, you will have to login with your Mobile No. via an OTP to allow us to help.
How can I see my orders?
You can go to the My Orders section on the storefront and see your orders.
Do you deliver Pan-India?
Yes. We serve more than 28000 pin codes across India.
What are the general shipping or delivery timelines?
We take 24-48 hours to process your order and prepare it for logistics partner to pick-up. The logistics partner takes 3-4 days to deliver the product post pick-up.
What are the shipping charges associated with an order?
The shipping charges for your order will be calculated and displayed at checkout.
How do I track my order?
You can track your orders from our website and separately you will get email from our logistics partner.
What payment methods do you accept?
You can pay for your orders using any of the payment methods below- 1) Cards (visa/Mastercard/Rupay/Discover/Amex) 2) UPI 3) Net Banking
Do you offer COD (Cash on Delivery)?
No, We do not offer COD.
Will I get automatic refund for failed payments?
Yes. You will get an automated refund into your original payment source within 7-10 working days.
What if I have issues with my order?
Please reach out to us with the details mentioned in the "Connect with Us" Section. We will try resolve all your issues on priority.
Do you take custom/personalized orders?
Yes, custom orders are available but with a minimum order quantity for specific products. Please drop me an Email at hellothemoonartstudio@gmail.com to discuss.